BOTANē offers free global* shipping on retail orders of $149+. We aim to deliver ‘products’ to you at the place of delivery requested by you within the time indicated by us at the time of your order, but we can’t guarantee firm delivery dates or times. Delivery options are set out here, although such delivery estimate information is indicative only. There may be additional import fees upon receipt of goods into your country. The customs / duties fee are the customers fiscal responsibility. BOTANē is not liable for these import fees. Every country has varied regulations on importation duties. BOTANē encourages customers research the appropriate regulatory guidelines and associated fees on imported items for your designated country.
We take every precaution that your shipment is wrapped and packed in protective materials to ensure safe arrival. Once a parcel has been dispatched from our warehouse dock and in the hands of the carrier company, we are no longer liable for the handling responsibility of the package/s. Visible or noted loss or damage due to shipping should be reported to the carrier (and BOTANē) immediately. All claims for product loss or breakage and damage, whether concealed or obvious, must be made to the carrier as soon as possible. The carrier will ask for a detailed damage report (with supporting images). Shipping insurance is a service that protects against lost, stolen, or damaged package/s.